RETURN POLICY: If for any reason you aren't satisfied, you may return any non-engraved item for a refund or exchange within 30 days of receipt. Our return policy does not apply to custom pieces or special orders. Shipping charges will not be refunded. To return a jewelry item please email or call us. We only accept returns with Fedex. Please do not send returns with UPS or USPS. The return shipping address is:
Bario-Neal/700 South 6th Street/Ground Floor/Philadelphia, PA 19147
We offer one complimentary resizing for commitment bands and engagement rings. Most in-stock orders are shipped within 48 hours, arrival within 5-10 business days within the continental US, but note that all work is handmade so please allow up to one week for the ship date after purchasing items from the boutique collections and up to four weeks for the fine jewelry collection.
International orders are shipped 'delivered duty unpaid,' meaning that the purchaser is responsible for all import or customs duties and taxes.
Where is the price for the ring listed?
The price for the rings depends on a number of factors, including ring size, and metal. Once you have selected your ring width (if applicable), size, and metal preferences from the drop-down options, the correct price will be listed to the left of the drop down menu. For some rings the price is listed at the bottom of the page.
*Please note that the image of the ring does not necessarily reflect the options selected from the drop-down menus, and that the price reflects the options that are selected, not the image.
Are the rings available in different metals?
Yes, when you open up the page for a particular ring, you may first have to select your ring size or width preference, then a new drop-down menu called "Metal" will appear. Most rings are available in: silver, palladium, 14kt yellow gold, 14kt rose gold, 14kt white gold, 18kt yellow gold, and platinum (see below for sample drop-down menu).
How do I see the price for a ring in a specific material or millimeter width?
At the center of the page for your desired ring, you will find several boxes with drop-down menus. Fill in the drop-down menus from top to bottom.
First select the width and ring size:
Next, select a metal:
Once all the required drop-down menus have been filled in, the correct price should appear either to the left of the ring, or below it.
Can I order a ring in a quarter size?
Yes, if you would like to order a ring in a quarter size, please check the "special instructions box" once you have selected your choices from the drop-down menus. A text box should appear where you can state that you would like a quarter size, or any other special instructions for the ring.
What if I don't know my ring size?
Just contact us and include your mailing address. We'll send you a free ring sizer (we do not ship ring sizers internationally).
I need help deciding on the width of my ring.
Please see the ring width sizing chart below.
