FAQ

All of our jewelry is shipped fully insured via FedEx, with a signature required upon delivery. Ground service is available for shipments valued under $500, all other shipments are sent 2-day or overnight.

To calculate your shipping charges before checkout, place your desired item(s) in your Shopping Bag, then click on Shopping Cart (rather than Checkout) in the top right corner.

Bands and engagement rings ship four to six weeks after your order is placed. Most of our necklaces, bracelets, cufflinks, hairpieces, and money clips ship in about one week, and earrings ship in about two weeks. Please consult item descriptions for the lead time for each piece, and to see if a rush service is available. If you would like to place a rush order, please call us at 215.454.2164.

INTERNATIONAL ORDERS:

International orders are delivered duty unpaid, which means the purchaser is responsible for all import or customs duties, tariffs, or taxes. Due to customs processing times, we cannot guarantee an exact delivery date for international orders. Shipments are sent via insured FedEx International Economy or Priority service.

How do I know what metals a ring is offered in?

To view the full list of metals and their corresponding prices, click on “Build Band” or “Build Ring” on the right side of the page. If the band or ring is available in more than one width, you must first select the width you want from the “Width” drop-down menu. Next, a drop-down menu for “Size” will appear. Once you have selected your ring size, a drop-down menu for “Metal” will appear.

Are the rings available in different metals?

Yes, when you open the page for a particular band or ring, you may first have to select your size or width preference, then a new drop-down menu called "Metal" will appear. Most bands and rings are available in silver, palladium, 14kt yellow gold, 14kt rose gold, 14kt white gold, 18kt yellow gold, and platinum (see below for sample drop-down menu).

How do I view the total price of a band or ring?

Once you have made your selections in the width (if applicable), size, and metal drop-down menus as described above, the total price will be calculated at the bottom of the Build Band/ Build Ring box. 

Please note that prices are the same for all sizes 4.5 to 7.5, and 8 to 11.

The finish (matte or polish) will not change the price of the band or ring. Engraving charges are listed separately, beneath the drop-down menu for finish.

*Please note that while the price reflects the options that have been selected from the drop-down menus, the image of the ring/band may not.

How do I see the price for a band or ring in a specific material or millimeter width?

On the right side of the page you will find several boxes with drop-down menus. Fill in the drop-down menus from top to bottom. First select the width and ring size. Next, select a metal. Once all the required drop-down menus have been filled in, the correct price will appear below the drop-down menus.

Can I order a ring in a quarter size?

Yes, to order a ring in a quarter size (for example 5.25 or 5.75), select the closest size on the drop-down menu, then click “Special Instructions” and check “Yes.” Use the text box that opens to tell us exactly what size you need.

We accept returns on quarter-sizes 3.75 - 11.75. See below for our full return policy.

Why can’t I purchase certain diamond rings on your website?

Rings with diamonds over 0.40 ct are not available for purchase through our website. However, you can see metals, diamond sizes, and prices by clicking on Pricing Estimates on the right side of the ring’s page. To order a diamond ring that is not available for purchase on our website, please contact us.

What is the difference between the height and width of a ring?

If your hand is placed flat on a table, the height of a ring refers to the vertical thickness of a ring, while the width refers to the horizontal thickness of a ring. Illustration below.

What do the different engraving fonts look like?

Please see images below for the font names and examples. For engraving dates, please note that slash marks ( / ) do not engrave well inside a ring. We recommend periods ( . ) or hyphens ( - ) instead. For example, 5.1.14 or 05-01-14.

What do the different metal finishes look like?

Please see images below for the finishes we offer.


If for any reason you are not satisfied with your purchase, most non-custom items may be exchanged or returned for a refund within 30 days of receipt. This includes rings with rough diamonds, colored gemstones, and cut diamonds that are under 0.25 ct. Please consult individual descriptions to see the return policy for each piece. Returns and exchanges of bands and engagement rings will be charged a $35 restocking fee. Engraved items will be charged a $50 engraving removal fee in addition to the restocking fee. Shipments valued over $1000 require an insured shipping label that Bario Neal will provide for $28. Please email sara@bario-neal.com for more information.

The following items cannot be returned for a refund or exchange:

• Custom pieces or custom variations.

• Customized sizes (1 full size larger or smaller than what is offered on our site. Quarter sizes within the standard size range can be returned)

• Enameled rings

• The Baguette Diamond Band

• For rings with cut diamonds 0.25 ct and above, the diamond is not returnable. We will work with you to exchange, adjust, or return the ring that the stone is set in.

Nothing is as hard as a diamond. When creating a custom ring for every-day wear, it is best to select a stone with at least 7.5 or higher on the Moh's hardness scale. Softer stones, such as opal & pearl, are especially prone to falling out of prong settings. Bario-Neal does not recommend them for that reason and is not responsible for replacing them.

Please contact inquiries@bario-neal.com to receive our return/ resizing form.

How do I clean my ring?

It is best to have your jewelry professionally cleaned by Bario Neal or another jeweler. For a simple cleaning at home, we recommend mixing Dawn dish soap in warm water, soaking your ring or other jewelry for 5 minutes, and using a soft bristled baby toothbrush to gently clean behind stones or settings. Air dry and finish with a polishing cloth. We do not recommend chemical jewelry cleaners because they can damage certain stones.

Why is the matte or polished finish on my ring fading?

No surface finish is permanent. Daily wear leads to small scratches on the surface of a polished ring. The cumulation of this wear will eventually make a polished ring look less polished and more matte. On the other hand, wearing of a matte ring will eventually make the finish look more polished and less matte. Over time, all finishes tend toward the middle and will eventually look more like a satin finish. If you would like to refresh the matte or polished finish of your ring, Bario Neal or another jeweler can re-matte or re-polish it for you.

Should I have my gemstone settings checked?

All gemstone rings, especially those with prong settings, should be checked for tightness annually and worn with relative care. We use our hands constantly, and bumps to the stone and/or metal can cause shifts and looseness. Rough diamonds are not designed for jewelry in the way cut diamonds are. For that reason, they are to be worn with extra care and checked frequently to be sure the prongs are tight and the diamond is secure.

What do I do if I lost a small stone from my ring?

Pave and channel set melee diamonds will occasionally fall out, especially on bands with diamonds all the way around. Within 3 months of purchase, Bario Neal will replace melee diamonds at no charge.

Please see our Ring Buying Guide on our informational blog for more in-depth information about metals, gemstones, diamonds, and styles of rings.

Can I order a ring in a quarter size?

Yes, if you would like to order a ring in a quarter size, please check the "special instructions box" once you have selected your choices from the drop-down menus.  A text box should appear where you can state that you would like a quarter size, or any other special instructions for the ring.

I need help deciding on the width of my ring.

Please see the ring width sizing chart below.

Please consult item descriptions to find the lead time for each piece. Bands and engagement rings take four to six weeks to ship from the date you place your order. Most of our necklaces, earrings, bracelets, cufflinks, hairpieces, and money clips will ship within one week, but lead times may vary by style. If you would like to receive your jewelry sooner, a rush service is available for select pieces. Note that Custom Variation projects can vary from four to eight weeks depending on the complexity of the changes. Custom Pieces generally require a minimum of six to eight weeks once we begin your project. Please contact us for details. 

 

Bario Neal was awarded 2012 Best of Fine Jewelry for Philadelphia Magazine

 

Bario Neal is a member of the Jeweltree Foundation. The Jeweltree Foundation promotes transparency and international best practice standards within the jewelry industry. Their certification criteria encompass human rights, environmental standards, and transparency accountability. The Jeweltree Foundation aims to promote free trade for small artisanal miners and mining cooperatives. Additionally, Jeweltree helps small scale miners gain easy and direct access to the international market, market information, and new development. 

Bario Neal supports Ethical Metalsmiths and contributes to their efforts to create a more sustainable industry. Ethical Metalsmiths is committed to leading jewelers and consumers in becoming informed activists for responsible mining, sustainable economic development, and verified, ethical sources for gold, diamonds, and other materials used for jewelry. Ethical Metalsmiths' vision is a world in which people can create and enjoy jewelry made with materials from responsible sources that respect and protect the earth, its peoples, and cultures.

Bario Neal co-owner Anna Bario is a member of the Advisory Board for Ethical Metalsmiths.

 

Bario Neal is grateful for funding provided by The Merchants Fund, which enabled us to open our first retail space in the Bella Vista neighborhood of Philadelphia. The Merchants Fund is a Philadelphia-based charity established in 1854 to provide charitable gifts to business persons facing financial hardship. It evolved from the Mercantile Beneficial Association, an organization that supported small businesses by providing business advice, networking opportunities, and protection from financial failure or default due to illness, old age, or disability before the advent of insurance and pension plans.

 

Bario Neal thanks Eileen Fisher for awarding us the Eileen Fisher Women-Owned Business Grant. The grant program recognizes women-owned businesses that combine the principles of social consciousness and sustainability to create new businesses or invigorate existing ones with a solid business plan and strategy for long-term growth. 

 

Bario Neal is a member of The Sustainable Business Network (SBN) of Greater Philadelphia, a nonprofit network of local triple-bottom-line businesses and social entrepreneurs. SBN represents local business people, professionals, social entrepreneurs, investors, not-for-profit leaders, and government representatives who are committed to building a more socially, environmentally, and financially sustainable local economy

 

Bario Neal is a member of the Better Business Bureau (BBB). BBB’s mission is to be the leader in advancing marketplace trust. BBB ensures that high standards for trust are set and maintained. BBB exists so consumers and businesses alike have an unbiased source to guide them on matters of trust. BBB provides educational information and expert advice that is free of charge and easily accessible. BBB Accreditation is an honor – and not every company is eligible. Businesses that meet the high standards are invited to join BBB. Businesses meeting BBB standards are presented to local Boards of Directors (or designees) for review and acceptance as a BBB Accredited Business.

 

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Human Rights Campaign

Bario Neal is a member of the Human Rights Campaign (HRC). As the largest national lesbian, gay, bisexual and transgender civil rights organization, HRC envisions an America where LGBT people are ensured of their basic equal rights and can be open, honest, and safe at home, work, and in the community.

 

Bario Neal joined the No Dirty Gold Campaign, an international campaign that supports the efforts of many groups and businesses around the world who are working to end dirty gold mining practices. Visit www.nodirtygold.org to learn more.