FAQ

For shipping times, please consult individual descriptions to find the leadtime for each piece. Bands and engagement rings take 4-6 weeks to ship from the time an order is placed. Most of our necklaces, earrings, bracelets, cufflinks, hairpieces, and moneyclips will ship within 1 week, but leadtimes may vary by style. If you would like the jewelry sooner, a rush service may be available.

INTERNATIONAL ORDERS: International orders are shipped 'delivered duty unpaid,' meaning that the purchaser is responsible for all import or customs duties and taxes. Due to customs delays, we cannot guarantee an exact delivery date for international orders. 

Where is the price for the ring listed?

The price for the rings depends on a number of factors, including ring size, and metal. Once you have selected your ring width (if applicable), size, and metal preferences from the drop-down options, the correct price will be listed below the drop down menus. For some rings the price is listed at the bottom of the page. If you are interested in a piece that does not have pricing listed, please contact us for more information. 

*Please note that the image of the ring does not necessarily reflect the options selected from the drop-down menus, and that the price reflects the options that are selected, not the image.

Are the rings available in different metals?

Yes, when you open up the page for a particular ring, you may first have to select your ring size or width preference, then a new drop-down menu called "Metal" will appear. Most rings are available in: silver, palladium, 14kt yellow gold, 14kt rose gold, 14kt white gold, 18kt yellow gold, and platinum (see below for sample drop-down menu).

How do I see the price for a ring in a specific material or millimeter width?

At the center of the page for your desired ring, you will find several boxes with drop-down menus.  Fill in the drop-down menus from top to bottom.

First select the width and ring size.

Next, select a metal.

Once all the required drop-down menus have been filled in, the correct price should appear below the drop down menus.

If for any reason you are not satisfied with your purchase, most non-custom items may be returned for a refund or exchanged within 30 days of receipt.  This includes rings with rough diamonds, colored gemstones, and cut diamonds under .25ct. Please consult individual descriptions to see the return policy for each piece. Returns and exchanges of bands and engagement rings will be charged a $35 restocking fee. Engraved items will be charged a $50 engraving removal fee in addition to the restocking fee.

The following items cannot be returned for a refund or exchange:

  • Custom pieces or custom variations
  • Customized sizes (1 full size larger or smaller than what is offered on our site. Quarter sizes within the standard size range can be returned)
  • Enameled rings
  • The Baguette Diamond Band
  • For rings with cut diamonds .25ct and above, the diamond is not returnable.  We will work with you to exchange, adjust, or return the ring that the stone is set in

Contact sara@bario-neal.com to receive our return/resizing form.

Bario-Neal boutique jewelry is packaged in 100% recycled glass bottles & muslin bags.

Can I order a ring in a quarter size?

Yes, if you would like to order a ring in a quarter size, please check the "special instructions box" once you have selected your choices from the drop-down menus.  A text box should appear where you can state that you would like a quarter size, or any other special instructions for the ring.

I need help deciding on the width of my ring.

Please see the ring width sizing chart below.

 

Please consult individual descriptions to find the leadtime for each piece. Bands and engagement rings take 4-6 weeks to ship from the time an order is placed. Most of our necklaces, earrings, bracelets, cufflinks, hairpieces, and moneyclips will ship within 1 week, but leadtimes may vary by style. If you would like the jewelry sooner, a rush service may be available. 

Best of Philly 2012
Bario Neal was awarded 2012 Best of Fine Jewelry for Philadelphia Magazine

The Jeweltree Foundation
Bario Neal is a member of the Jeweltree Foundation. The Jeweltree Foundation promotes transparency and international best practice standards within the industry and their certification criteria apply to human rights, environmental standards and transparency accountability. The Jeweltree Foundation aims to promote free trade for small artisanal miners and mining cooperatives and help them with easy and direct access to the international market, market information and new development.

The Ethical Metalsmiths
Bario Neal supports the Ethical Metalsmiths and contributes to their efforts to create a more sustainable industry. The Ethical Metalsmiths is committed to leading jewelers and consumers in becoming informed activists for responsible mining, sustainable economic development and verified, ethical sources for gold, diamonds and other materials used for jewelry. Ethical Metalsmiths' vision is a world in which people can create and enjoy jewelry made with materials from responsible sources that respect and protect the earth, its peoples, and cultures.

The Merchants Fund
Bario Neal is very grateful for funding provided by The Merchants Fund to open our first retail space in the Bella Vista neighborhood of Philadelphia. The Merchants Fund is a Philadelphia charity established in 1854 to provide charitable gifts to business persons facing financial hardship. It evolved from the Mercantile Beneficial Association, an organization which supported small businesses by providing business advice, networking opportunities, and protection from financial failure or default due to illness, old age, or disability before the advent of insurance and pension plans.  

Eileen Fisher
Bario Neal would like to thank Eileen Fisher for awarding Bario-Neal the Eileen Fisher Women-Owned Business Grant. The grant program recognizes women-owned businesses that combine the principles of social consciousness and sustainability to create new businesses or invigorate existing ones with a solid business plan and strategy for long- term growth

The Sustainable Business Network of Greater Philadelphia
Bario Neal is a member of the  SBN, the The Sustainable Business Network of Greater Philadelphia, a nonprofit network of local triple-bottom-line businesses and social entrepreneurs. SBN represents local business people, professionals, social entrepreneurs, investors, not-for-profit leaders, and government representatives who are committed to building a more socially, environmentally, and financially sustainable local economy.

Better Business Bureau
Bario Neal is a member of the Better Business Bureau (BBB). BBB’s mission is to be the leader in advancing marketplace trust. BBB ensures that high standards for trust are set and maintained. BBB exists so consumers and businesses alike have an unbiased source to guide them on matters of trust. The Better Business Bureau provides educational information and expert advice that is free of charge and easily accessible. BBB Accreditation is an honor – and not every company is eligible. Businesses that meet the high standards are invited to join BBB. Businesses meeting BBB standards are presented to local Boards of Directors (or designees) for review and acceptance as a BBB Accredited Business.

No Dirty Gold
Bario Neal has joined the No Dirty Gold Campaign. The No Dirty Gold Campaign supports the efforts of the many groups around the world who are working to end dirty gold mining practices. Visit www.nodirtygold.org to learn more.