FAQs for Purchasing at bario-neal.com

By Anna on February 17, 2011 at 1:30 pm

If you’re having trouble using the site, here are some FAQs and tips.

Pricing and ordering rings:

Where is the price for the ring listed?

The price for the rings depends on a number of factors, including ring size, and metal.  Once you have selected your size, metal, and sometimes width preferences from the drop-down options, the correct price will be listed to the left of the drop down menu.   For some rings the price is listed at the bottom of the page.

price-listing

Are the rings available in different metals?

Yes, when you open up the page for a particular ring, you may first have to select your ring size, or width preference, then a new drop-down menu called “Metal”  will appear.  Most rings are available in: Silver, Palladium, 14 kt Gold, 14kt Rose Gold, 14kt White Gold, 18 kt Gold, and Platinum.  (See below for sample drop-down menu).

How do I see the price for a ring in a specific material or millimeter width?

At the center of the page for your desired ring, you will find several boxes with drop-down menus.  Fill in the drop-down menus from top to bottom.

First select the width and ring size:

select-the-width

Next, select a metal:

select-metal

Once all the required drop-down menus have been filled in, the correct price should appear either to the left of the ring, or below it.

Can I order a ring in a quarter size?

Yes, if you would like to order the ring in quarter sizes, check the “special instructions box” once you have selected your choices from the drop-down menus.  A text box should appear where you can state that you would like a quarter size, or any other special instructions for the ring.

special-instructions

What if I don’t know my ring size?

Just contact us and include your mailing address. We’ll send a free ring sizer.

I’m looking for a different diamond or gemstone size, quality, or color than those listed on the website?

Please contact us and let us know what it is you’re interested in. We are happy to find other stones for you.

Do you accept returns?

Yes, if for any reason you aren’t satisfied, you can return any non-engraved item for a refund or exchange within 30 days. Our return policy does not apply to custom pieces or special orders. Shipping charges will not be refunded. To return an item please call or email us. You can also read our full terms here.

Do you ship internationally?

Yes, we do ship internationally. We ship all international orders ‘delivered duty unpaid;’ the purchaser is responsible for any import taxes or tariffs that may be charged in the destination country. You can read our full terms here. If you add the item you’re interested in to the shopping cart, you can calculate the estimated shipping charges on the lower left hand corner of the page.

international

Leave a Reply

Your email address will not be published. Required fields are marked *