Warranty & Repairs

Bario Neal’s One-Year Jewelry Warranty

All Bario Neal jewelry comes with a one-year warranty from the date a client receives an item that covers manufacturing defects at no cost to our clients. In the case of manufacturing defects, we’ll pay for shipping your warrantied jewelry to us for repair and returning to you. Common jewelry issues that are not considered a manufacturing defect (and therefore would require a client to pay for Bario Neal repairs):

• Gemstones and/or diamonds cracked or lost due to misuse, carelessness, or normal wear and tear
• Metal bent out of shape by active lifestyle or specific activity or accident (heavy lifting, etc.)
• Discoloration of metal caused by perfume, makeup, lotion, chlorine, and/or any other chemical immersion
• Metal/ring prongs wearing down over time due to regular use

If a jeweler other than Bario Neal resizes, repairs, or works on jewelry you buy from us, our warranty becomes void.

How to Ship Your Bario Neal Item Back to Us
Please carefully follow this checklist.

• Contact the Bario Neal sales team prior to shipping your item.
• Depending on the value of your item, Bario Neal will either 1) provide you with a prepaid FedEx 2-day shipping label (for $28) or 2) ask you to send your item back to us using your preferred shipping method.
• Fill out the form provided by our team for repairs/returns/resizing and include a printout in your package. All returns, exchanges, resizing, and repairs must include our returns and exchanges form in the package.
• All jewelry must be sent through a trackable shipping method with your name included on the label to the below address:

Bario Neal
524 South 5th Street
Philadelphia, PA 19147

We only repair jewelry made by Bario Neal. If your Bario Neal piece needs to be repaired, please contact our sales team at [email protected] or call us at 215-648-6570 to discuss the work. We’ll review costs and the repair process and timeline before you deliver your piece to us.