FAQs - Bario Neal

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Explore Custom Design Services.

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Shop Online Customizations.

Book a Virtual or In-Store Appointment.

Shop Rings.

Explore Custom Design Services.

Shop Bands.

Shop Online Customizations.

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FAQs

Warranty & Repairs

Bario Neal’s One-Year Jewelry Warranty

All Bario Neal jewelry comes with a one-year warranty from the date a client receives an item that covers manufacturing defects at no cost to our clients. In the case of manufacturing defects, we’ll pay for shipping your warrantied jewelry to us for repair and returning to you. Common jewelry issues that are not considered a manufacturing defect (and therefore would require a client to pay for Bario Neal repairs):

  • Gemstones and/or diamonds cracked or lost due to misuse, carelessness, or normal wear and tear
  • Metal bent out of shape by active lifestyle or specific activity or accident (heavy lifting, etc.)
  • Discoloration of metal caused by perfume, makeup, lotion, chlorine, and/or any other chemical immersion
  • Metal/ring prongs wearing down over time due to regular use

If a jeweler other than Bario Neal resizes, repairs, or works on jewelry you buy from us, our warranty becomes void.

How to Ship Your Bario Neal Item Back to Us
Please carefully follow this checklist.

  • Contact the Bario Neal sales team prior to shipping your item.
  • Depending on the value of your item, Bario Neal will either 1) provide you with a prepaid FedEx 2-day shipping label (for $28) or 2) ask you to send your item back to us using your preferred shipping method.
  • Fill out the form provided by our team for repairs/returns/resizing and include a printout in your package. All returns, exchanges, resizing, and repairs must include our returns and exchanges form in the package.
  • All jewelry must be sent through a trackable shipping method with your name included on the label to the below address:

Bario Neal
524 South 5th Street
Philadelphia, PA 19147

We only repair jewelry made by Bario Neal. If your Bario Neal piece needs to be repaired, please contact our sales team at [email protected] or call us at 215-648-6570 to discuss the work. We’ll review costs and the repair process and timeline before you deliver your piece to us.

Jewelry Care

Illustrated Care Guide

Visit our illustrated care guide for tips on how to care for your jewelry or see below for our most commonly asked jewelry care questions.

How do I clean my ring?

It is best to have your jewelry professionally cleaned by Bario Neal or another jeweler. For a simple cleaning at home, we recommend mixing dish soap in warm water, soaking your ring or other jewelry for five minutes, and using a soft-bristled baby toothbrush to gently clean behind stones or settings. Air dry, then finish with a polishing cloth. We do not recommend chemical jewelry cleaners because they can damage certain stones.

Here are some additional recommendations for different stones we offer:

Emeralds
Emeralds can be worn daily, but they should be treated with care. Emeralds undergo oil treatment to fill fissures and enhance durability. Avoid contact with cleaning solutions and chemicals.

Black Jade
Black Jade can be worn daily, but it is a relatively soft stone that should be treated with care and protected from harsh cleaners or activities that could cause damage.

Opals
Opals can be worn daily, with the awareness that opals are a soft and porous stone. It is important to take your opal jewelry off during activities that could cause damage. Depending on wear, an opal may chip, scratch, or scuff relatively easily. Opals are vulnerable to cracking if exposed to rapid changes in temperature such as doing the dishes and showering. Opals can become discolored when exposed to water, household cleaning solutions, soap, hand sanitizer, perfume, lotion, and heat.

Why is the matte or polished finish on my ring fading?

No surface finish is permanent. Daily wear leads to small scratches on the surface of a polished ring. The accumulation of this wear will eventually make a polished ring look less polished and more matte. Similarly, wearing a matte ring will eventually make the finish look more polished and less matte. Over time, all finishes tend toward the middle and will eventually look more like a satin finish. See our FAQ on choosing a finish above for more information.

If you would like to refresh the finish of your Bario Neal ring, contact us

Should I have my gemstone settings checked?

All gemstone rings, especially those with prong settings, should be checked for security annually and worn with relative care. We use our hands constantly, and bumps to the stone or metal can cause shifts and looseness. Rough diamonds are not designed for jewelry in the way cut diamonds are. For that reason, rough diamonds should be worn with extra care and checked frequently to be sure the prongs are tight and the stone is secure.

Contact us to set up a complimentary check up on your setting and stones. For a checkup with thorough cleaning, please contact us for prices.

What do I do if I lose a small stone from my ring?

Pave and channel set melee gemstones will occasionally fall out, especially on bands with diamonds all the way around. Within 3 months of purchase, Bario Neal will replace melee gemstones at no charge. After 3 months, we will replace melee diamonds and gemstones with a repair fee.

Do gemstones require special care?

Gemstones are minerals that vary in their hardness and durability. Some of the most beautiful gems, like opal and jade, are on the softer side. These stones should be treated with care and protected from harsh cleaners or activities that could cause damage.

Can my enamel ring be repaired?

Glass enamel is more delicate than metal and can be damaged over time through impact with hard surfaces. Enamel rings can be repaired, and our standard fee for re-enameling is $65.

Made For You

Bario Neal jewelry is made in our Philadelphia studio in conjunction with local artisans and a green refinery. Each piece is unique and any variations are considered part of the beauty of the design. Buying hand-crafted means that you are supporting a craft and design community.

Sizing Guide

If you cannot be sized at Bario Neal, we recommend that you get sized at a local jeweler. If you are unable to do so, we suggest that you use our printable sizing guide here.

Ring Resizing

We offer one complimentary ring resize for each ring purchase within 1 year of receipt with standard shipping expenses included. We only resize rings made by Bario Neal, and not all rings can be resized.

Resize Limits:

Resizing the textured and woven rings listed below may cause inconsistencies in the pattern. Sizing up or down more than a half size is not recommended. Additional time to resize may be required, or we may suggest that the ring is remade.

  • Aldine Band
  • Aldine Thin Band
  • Fishtail Band
  • Fishtail Bands (with any stone)
  • Gale Rose Cut Diamond Ring
  • Pear Trillion Ring
  • Ray Fringe Edge Band
  • Shield Band One
  • Shield Band Two

The following rings are NOT able to be resized and are ineligible for the complimentary resize. However, complimentary sizing beads are available in select cases:

  • Baguette Diamond Band
  • Channel Narrow Bands (with any stone)
  • Eternity Bands (with any stone)
  • Eternity Narrow Bands (with any stone)
  • Knottedrush Ring
  • Milla Square Ultra Thin Band
  • Milla Round Ultra Thin Band
  • Milla Square Hammered Ultra Thin Band
  • Open Lash Mini Rings (with any stone)
  • Senna Narrow Bands (with any stone)
  • Senna Tall Bands (with any enamel)

Resizing your ring more than once or going more than one size up or down can affect the structural integrity of your ring. Every effort should be made to find the right size before you order.

If you are not sized at Bario Neal, we cannot guarantee your ring size. While sizes can be estimated, all jewelers use different tools to gauge your exact size. It’s similar to buying clothing, a size 10 fits differently depending on the retailer. It is also important to keep the ring style in mind. Please contact us if you need more information on finding the proper fit or tips for finding your partner’s ring size.

The following bands require a re-enameling fee of $65 if resized after the complimentary resizing:

  • Arc Band with Robin’s Egg Blue Enamel
  • Arc Enamel Diamond Halo Ring with Robin’s Egg Blue Enamel
  • Senna Thin Band with Black Enamel
  • Senna Tall Band with Tomato Red Enamel
  • Senna Tall Band with White Enamel
  • Senna Tall Band with Black Enamel
  • Senna Thin Band with Tomato Red Enamel
  • Senna Thin Band with White Enamel
  • Shield Band with Black Enamel
  • Shield Band with Tomato Red Enamel
  • Shield Band with White Enamel
  • Shield Band with Blue Enamel

How to Ship Your Bario Neal Item Back to Us
Please carefully follow this checklist.

  • Contact the Bario Neal sales team prior to shipping your item.
  • Depending on the value of your item, Bario Neal will either 1) provide you with a prepaid FedEx 2-day shipping label (for $28) or 2) ask you to send your item back to us using your preferred shipping method.
  • Fill out the form provided by our team for repairs/returns/resizing and include a printout in your package. All returns, exchanges, resizing, and repairs must include our returns and exchanges form in the package.
  • All jewelry must be sent through a trackable shipping method with your name included on the label to the below address:

Bario Neal
524 South 5th Street
Philadelphia, PA 19147

Returns & Exchanges

Returns

Most Bario Neal jewelry may be returned for a refund or exchange within 30 days of purchase. We do not accept returns of diamonds one-quarter carat (.25) or larger. (We will work with clients to exchange, adjust, or return the setting.) We also do not accept returns on discontinued jewelry purchased on sale or custom designed pieces.

Returns and exchanges of bands and rings are charged a restocking fee equal to 15% of the cost of the ring (with the exception of in-stock showroom ring purchases). For engraved items, there is a $50 engraving removal fee. Items valued over $1,000 that are being sent to us for return or exchange require an insured FedEx shipping label (for $28) that Bario Neal must generate. These fees are deducted from the total refund amount.

We process refunds back to the original payment method, minus our restocking, shipping, and engraving fees as applicable. If your original method of payment was by credit card, you will receive a confirmation email once the card has been credited.

Exchanges

Clients can return jewelry in exchange for a different Bario Neal piece within 30 days of purchase, or we can provide store credit in the form of a gift certificate with no expiration date.

How to Ship Your Bario Neal Items Back to Us

Please carefully follow this checklist:

  • Contact the Bario Neal sales team prior to shipping your item.
  • Depending on the value of your item, Bario Neal will either 1) provide you with a prepaid FedEx 2-day shipping label (for $28) or 2) ask you to send your item back to us using your preferred shipping method.
  • Fill out the form provided by our team for repairs/returns/resizing and include a printout in your package. All returns, exchanges, resizing, and repairs must include our returns and exchanges form in the package.
  • All jewelry must be sent through a trackable shipping method with your name included on the label to the below address:

Bario Neal
524 South 5th Street
Philadelphia, PA 19147

Delivery Times

Much of our jewelry is made-to-order, and will ship four to six weeks after your order is placed. Some pieces are stocked and available for shipment. The chart below is for general reference, please consult individual item descriptions for the lead time for each piece. Unless you contact us, we will ship your pieces together in one shipment upon completion of the piece with the longest lead time.

If you have questions about in-stock items or rush orders, please contact us

Product Type Lead Time Is Rush Service Available?
In Stock Items Available for Immediate Shipping Yes – on some items
Collection Items, including Wedding Bands & Engagement Rings See individual product details for lead time Yes – on some items
Custom Jewelry Following the completion of a design layout and stone sourcing, production is 8 weeks + shipping. For variations on Bario Neal designs, once materials are sourced, lead times are the same as our collection work. Yes – contact us for more details
Shipping

Our jewelry is shipped fully insured via FedEx, with a signature required upon delivery.

Orders Under $500 are shipped via Ground service unless otherwise requested.

Complimentary 2-day shipping for domestic orders valued over $500.

Any packages valued over $10,000 are sent overnight.

2-day or overnight service can be arranged for any of our items upon request.

International orders are delivered duty unpaid, which means the purchaser is responsible for all import or customs duties, tariffs, or taxes.

Due to customs processing times, we cannot guarantee an exact delivery date for international orders. Shipments are sent via insured FedEx International service.

You can contact us with any questions regarding our shipments.

Packaging

We partnered with a local manufacturer dedicated to sustainable practices to re-envision our packaging and approached the collaboration with our core mission of creating objects of lasting value. At Bario Neal, we believe that eco-consciousness extends beyond just using recyclable materials and that true sustainability encompasses design versatility and material durability.

Paper Boxes & Foam Paper Inserts
We searched long and hard to find a domestic, small-scale eco-friendly manufacturer of paper packaging. We’re happy to say our exclusive complimentary jewelry boxes are made in North Carolina with eco-friendly recycled paper by a small manufacturer. And although most packaging is manufactured overseas, we found small businesses in Massachusetts and Rhode Island to manufacture the fabric, foam, and paper that goes inside our boxes.

Gift boxes
Our gift boxes are made of heavyweight 1000g chipboard wrapped with art paper. Chipboard and paper are curbside recyclable, but magnets may preclude recycling unless they are taken out, so we recommend highlighting reusability or taking off “lip” of box to allow for proper recycling. This heavyweight magnetic box is designed to live beyond the initial gifting as a keepsake box or jewelry box.

Wooden Box
Sustainably crafted with recycled pine wood with an all-natural black stain. This can continue to use it as a jewelry or keepsake box.

Suede Pouches
Not made with recycled materials, however, designed for longevity. Used to holding necklaces, earrings and bracelets in shipping and continued use.

BN Polishing Cloth
Not made with recycled materials, however, designed for longevity.

Porcelain Box
In addition to our signature packaging, we offer exclusive porcelain boxes, locally crafted by small-scale ceramicists and secured in a complimentary eco-friendly paper box made from recycled materials. For both presentation and safe storage, each box can hold 1-2 rings or 1 pair of stud earrings. To reveal your porcelain box upon arrival: remove the top of the paper box and grasp the bottom well of the porcelain box. While holding the paper box in your other hand, flip the boxes so that the porcelain box is held in your bottom hand, and slide the paper box upwards off the porcelain box.

Printed Materials
All printed materials for the sourcing care cards business cards, and gift cards are printed on recycled stock with a domestic printer.

International Orders

Payment

We recommend international customers contact us to place an order via Paypal. Many international card-issuing banks do not support our Address Verification System and the card could be declined as a result of an address mismatch.

Taxes

International orders are delivered duty unpaid, which means the purchaser is responsible for all import or customs duties, tariffs, or taxes.

Delivery

Due to customs processing times, we cannot guarantee an exact delivery date for international orders. Shipments are sent via insured FedEx International service. Contact us with any questions regarding international shipments.

Pricing & Ordering Rings

Do you offer financing?

Yes, we offer financing through Affirm for collection products under a certain value. If financing is available for a product, Affirm will be listed as an option in the product detail page.

How do I know what metals a ring is offered in?

To view the full list of metals and their corresponding prices, click on “Size” on the right side of the page, select your size, a dropdown for metal options will follow. If the band or ring is available in more than one width, you must first select the width you want from the “Width” drop-down menu. Next, a drop-down menu for “Size” will appear. Once you have selected your ring size, a drop-down menu for “Metal” will appear. Most rings are available in silver, 14kt yellow gold, 14kt Fairmined yellow gold, 14kt rose gold, 14kt white gold, 18kt yellow gold, 18kt Fairmined yellow gold, 18kt white gold, and platinum.

How do I view the total price of a band or ring?

Once you have made your selections in the width (if applicable), size, and metal drop-down menus as described above, the total price will be calculated at the bottom of the “Build Ring” box. Please note that prices are the same for all sizes 2 to 7.75 and for sizes 8 to 16. The finish (matte, satin, or polish) will not change the price of the band or ring. Engraving charges are listed separately, beneath the drop-down menu for finish. Please note that while the price reflects the options you have selected from the drop-down menus, the image of the ring will not.

I need help deciding on the width of my ring. What is the difference between the height and width of a ring?

Imagine placing your hand flat on a table. The height of a ring refers to the vertical thickness of a ring, while the width refers to the horizontal thickness of a ring. We strongly suggest using a ruler to accurately envision these measurements. Illustration below.

What do the different engraving fonts look like?

All rings will be engraved in our PRINT ALL CAPS font. The image below shows an example of this font.

For engraving dates, we recommend periods ( . ) or hyphens ( – ) as slash marks ( / ) do not engrave well inside a ring (i.e. 5.1.17 or 05-01-17, not 5/1/17).

Please Contact us for more details.

 

What do the different metal finishes look like? What can I expect in regards to the durability of my finish?

Over time, the polish finish will dull to an almost satin finish as it picks up scratches through everyday wear. Rings can be re-polished to bring back the original luster. The subdued appearance of the matte finish does not last quite as long as a polish finish.

Rings with matte finishes will mark relatively easily, and as the surface of the ring gets rubbed and smoothed out, the brushed look of the matte finish will become diminished. A matte finish can also be redone easily.

The satin finish holds up the longest as the scratches from everyday wear usually add to the semi-polished look of rings with this finish. This finish can also be easily redone. We do not offer the satin finish for rings with gemstones as the stones could be damaged during the finish application.

If you have questions about finish options, contact us

What options do I have for custom enamel colors?

Please contact us for our full list of custom enamel colors and details on pricing.

Commonly Asked Jewelry Questions

What is the difference between natural and lab stones:

What are the Different Types of Ethically Sourced and Sustainable Diamonds?

Diamond or Not? White Diamonds Aren’t the Only Gems for Unique Engagement Rings—Look to Natural Diamonds, Moissanite, and White Sapphire Rings Too

Best Kind of Gemstones for a Ring:

What Are the Best Types of Stones for Rings?

Different type of Stone Cuts:

Our Top 11 Engagement Ring Cuts – Which Cut Should I Choose?

Understanding the 4c’s:

Understanding the 4 C’s When Diamond Shopping at Bario Neal

Understanding Karats and the most Durable type of metal:

Going for the Gold: Understanding Rose Gold, Metal Karats, and Precious Metal Alloys

What’s the Most Durable Metal for a Ring?

Round & Square Band Sizing Comparisons:

Band Size Comparison for Round Wedding Bands

Band Size Comparisons for Square Wedding Bands

Best Rings for An Active Lifestyle:

Best Engagement Rings for an Active Lifestyle

Fairmined Vs. Recycled Gold:

Should I Buy Recycled or Fairmined Metal for My Ring? Breaking Down What Is Fairmined Gold and What Is Recycled Gold

What It Means To Buy An Ethical Engagement Ring:

Discussing What It Means to Buy an Ethical Engagement Ring

What Makes A Ring a Cluster Ring?

What Makes A Ring A Cluster Ring?

How to Simplify Engagement Ring Shopping:

8 Ways to Simplify Engagement Ring Shopping

Wedding Ring Guide:

The First-Time Ring-Wearer’s Guide to Wedding Bands

What is Permanent Jewelry?

Permanent Jewelry – What is Permanent Jewelry?

Definitions of Ethical, Fair Trade, Green, & Sustainable:

Definitions of Ethical, Fair Trade, Green, and Sustainable, Pertaining to the Jewelry Industry