FAQs

Warranty & Repairs

What does Bario Neal’s one-year jewelry warranty cover?
Bario Neal’s one-year warranty covers manufacturing defects at no cost to clients from the date the item is received. Bario Neal will also cover shipping costs to send the warrantied jewelry in for repair and back to you.

What is NOT covered under Bario Neal’s warranty?
The following issues are not considered manufacturing defects and would require the client to pay for repairs: gemstones or diamonds cracked or lost due to misuse, carelessness, or normal wear and tear; metal bent out of shape by an active lifestyle, specific activity, or accident; discoloration of metal caused by perfume, makeup, lotion, chlorine, or other chemical immersion; and metal or ring prongs wearing down over time due to regular use.

Does having another jeweler work on my Bario Neal jewelry affect my warranty?
Yes. If any jeweler other than Bario Neal resizes, repairs, or works on your Bario Neal jewelry, your warranty becomes void.

How do I ship my Bario Neal jewelry back for a repair, return, or resize?
Follow these steps: (1) Contact the Bario Neal sales team before shipping your item. (2) Depending on the value of your item, Bario Neal will either provide a prepaid FedEx 2-day shipping label (for $28) or ask you to ship using your preferred method. (3) Fill out the form provided by the Bario Neal team and include a printout in your package — all returns, exchanges, resizing, and repairs must include this form. (4) Ship all jewelry using a trackable shipping method with your name on the label.

Read our Warranty & Repairs Policy for more information.

Jewelry Care

How do I clean my ring?
It is best to have your jewelry professionally cleaned by Bario Neal or another jeweler. For a simple cleaning at home, mix dish soap in warm water, soak your jewelry for five minutes, and use a soft-bristled baby toothbrush to gently clean behind stones or settings. Air dry, then finish with a polishing cloth. Avoid chemical jewelry cleaners as they can damage certain stones. Additional care by stone type: Emeralds undergo oil treatment to fill fissures and should avoid contact with cleaning solutions and chemicals. Black Jade is a relatively soft stone that should be protected from harsh cleaners or damaging activities. Opals are soft and porous and can become discolored when exposed to water, household cleaning solutions, soap, hand sanitizer, perfume, lotion, and heat. Opals are also vulnerable to cracking if exposed to rapid temperature changes.

Why is the matte or polished finish on my ring fading?
No surface finish is permanent. Daily wear causes small scratches that gradually change the appearance of any finish. A polished ring will become more matte over time, while a matte ring will become more polished. Over time, all finishes tend toward a satin appearance. Contact Bario Neal if you would like to refresh the finish on your ring.

Should I have my gemstone settings checked?
Yes. All gemstone rings, especially those with prong settings, should be checked for security annually. Everyday bumps to the stone or metal can cause shifts and looseness. Rough diamonds in particular should be worn with extra care and checked frequently to ensure prongs are tight and the stone is secure. Contact Bario Neal to set up a complimentary setting and stone checkup. For a checkup with thorough cleaning, contact Bario Neal for pricing.

What do I do if I lose a small stone from my ring?
Pave and channel set melee gemstones can occasionally fall out, especially on bands with stones all the way around. Within 3 months of purchase, Bario Neal will replace melee gemstones at no charge. After 3 months, replacement of melee diamonds and gemstones will incur a repair fee.

Do gemstones require special care?
Yes. Gemstones vary in hardness and durability. Softer stones like opal and jade should be treated with care and protected from harsh cleaners and activities that could cause damage.

Can my enamel ring be repaired?
Yes. Glass enamel is more delicate than metal and can be damaged over time through impact with hard surfaces. Enamel rings can be repaired, and Bario Neal’s standard fee for re-enameling is $65.

Read our Jewelry Care Policy for more information.

Ring Resizing

Does Bario Neal offer complimentary ring resizing?
Yes. Bario Neal offers one complimentary ring resize per ring purchase within 1 year of receipt. Standard shipping expenses are not included. Bario Neal only resizes rings made by Bario Neal, and not all rings can be resized.

Which rings have resize limitations?
The following textured and woven rings may show inconsistencies in pattern if resized, and sizing up or down more than a half size is not recommended: Aldine Band, Aldine Thin Band, Fishtail Band, Fishtail Bands (with any stone), Gale Rose Cut Diamond Ring, Pear Trillion Ring, Ray Fringe Edge Band, Shield Band One, and Shield Band Two. Additional time to resize may be required, or a remake may be suggested.

Which rings cannot be resized?
The following rings cannot be resized and are ineligible for the complimentary resize (though complimentary sizing beads may be available in select cases): Baguette Diamond Band, Channel Narrow Bands (with any stone), Eternity Bands (with any stone), Eternity Narrow Bands (with any stone), Knottedrush Ring, Milla Square Ultra Thin Band, Milla Round Ultra Thin Band, Milla Square Hammered Ultra Thin Band, Open Lash Mini Rings (with any stone), Senna Narrow Bands (with any stone), and Senna Tall Bands (with any enamel).

Are there risks to resizing a ring multiple times or by more than one size?
Yes. Resizing a ring more than once or going more than one size up or down can affect the structural integrity of the ring. Every effort should be made to find the correct size before ordering.

Can Bario Neal guarantee my ring size if I was sized elsewhere?
No. If you are not sized at Bario Neal, they cannot guarantee your ring size. Different jewelers use different tools to measure size, and fit can vary — similar to clothing sizes varying by retailer. Ring style should also be taken into consideration. Contact Bario Neal for help finding the proper fit or tips for finding your partner’s ring size.

Are there additional fees for resizing enamel rings?
Yes. The following bands require a re-enameling fee of $65 if resized after the complimentary resize: Arc Band with Robin’s Egg Blue Enamel, Arc Enamel Diamond Halo Ring with Robin’s Egg Blue Enamel, Senna Thin Band with Black Enamel, Senna Tall Band with Tomato Red Enamel, Senna Tall Band with White Enamel, Senna Tall Band with Black Enamel, Senna Thin Band with Tomato Red Enamel, Senna Thin Band with White Enamel, Shield Band with Black Enamel, Shield Band with Tomato Red Enamel, Shield Band with White Enamel, and Shield Band with Blue Enamel.

How do I ship my ring to Bario Neal for resizing?
Follow these steps: (1) Contact the Bario Neal sales team before shipping your item. (2) Depending on the value of your item, Bario Neal will either provide a prepaid FedEx 2-day shipping label (for $28) or ask you to ship using your preferred method. (3) Fill out the form provided by the Bario Neal team and include a printed copy in your package — all returns, exchanges, resizing, and repairs must include this form. (4) Ship all jewelry using a trackable shipping method with your name included on the label.

Read our Ring Resizing Policy for more information.

Returns & Exchanges

What is Bario Neal’s return policy?
Most Bario Neal jewelry may be returned for a refund or exchange within 30 days of purchase. Returns are not accepted on diamonds one-quarter carat (.25) or larger (though Bario Neal will work with clients to exchange, adjust, or return the setting), discontinued jewelry purchased on sale, or custom-designed pieces.

Are there fees associated with returns and exchanges?
Yes. Returns and exchanges of bands and rings are charged a restocking fee equal to 15% of the cost of the ring, with the exception of in-stock showroom ring purchases. Engraved items incur a $50 engraving removal fee. Items valued over $1,000 sent for return or exchange require an insured FedEx shipping label ($28) that Bario Neal must generate. All applicable fees are deducted from the total refund amount.

How does Bario Neal process refunds?
Refunds are processed back to the original payment method, minus any applicable restocking, shipping, and engraving fees. If the original payment was by credit card, you will receive a confirmation email once the card has been credited.

Can I exchange my Bario Neal jewelry for a different piece?
Yes. Clients can return jewelry in exchange for a different Bario Neal piece within 30 days of purchase. Alternatively, Bario Neal can provide store credit in the form of a gift certificate with no expiration date.

How do I ship my jewelry back to Bario Neal for a return or exchange?
Follow these steps: (1) Contact the Bario Neal sales team before shipping your item. (2) Depending on the value of your item, Bario Neal will either provide a prepaid FedEx 2-day shipping label (for $28) or ask you to ship using your preferred method. (3) Fill out the form provided by the Bario Neal team and include a printed copy in your package — all returns, exchanges, resizing, and repairs must include this form. (4) Ship all jewelry using a trackable shipping method with your name included on the label.

Read our Returns & Exchanges Policy for more information.

Pricing & Lead Times

Do you offer financing?
Yes, we offer financing through Affirm for collection products under a certain value. If financing is available for a product, Affirm will be listed as an option in the product detail page.

How long will it take for me to receive my order?
Much of our jewelry is made-to-order, and will ship four to six weeks after your order is placed. Some pieces are stocked and available for shipment. Read more on our lead times.

Read our Pricing & Lead Times for more information.

Shipping & International Orders

How is Bario Neal jewelry shipped, and is it insured?
All Bario Neal orders are shipped fully insured via FedEx with a signature required upon delivery. Orders under $500 ship via FedEx Ground at no charge. FedEx 2-Day delivery is also available free of charge, and FedEx Overnight delivery is available for $40. For packages valued over $10,000, shipping method is arranged based on client preference. Rush shipping can be requested on any order. Contact Bario Neal for details.

Does Bario Neal ship internationally, and are there customs fees?
Yes, Bario Neal ships internationally via insured FedEx International service for $75. International orders are delivered duty unpaid, meaning the purchaser is responsible for all import duties, customs tariffs, and taxes. Due to customs processing times, Bario Neal cannot guarantee an exact delivery date for international orders. Bario Neal recommends international customers contact us to place orders via PayPal, as some international banks may decline card payments due to address verification requirements.

How long does it take for a Bario Neal order to ship?
Shipping lead times depend on the piece. Bands and engagement rings take 4–6 weeks to produce before shipping. Most necklaces, earrings, bracelets, and accessories ship within 1 week, though lead times vary by style. If you need your order sooner, a rush service may be available. Contact Bario Neal to inquire.

Read our Shipping & International Orders for more information.

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